Cancellation policy
We have a 24 hour cancellation policy (48 hours for appointments of 2 hours or longer). If you miss your appointment, or cancel within the notice period notice, we kindly ask for an optional donation towards missed appointments we are unable to fill.
Arriving on time
If you are more than a third late for your appointment, we may not be able to provide the service you have booked for and this may also be treated as a missed appointment.
Safer Spaces Policy
Please familiarise yourself with our safer spaces policy to ensure that you and everyone you share space with can enjoy their experience at our salon: https://openouthair.com/saferspace/